Cancellation and Refund Policy

At Digi Infotech, we understand that sometimes plans change, and we are committed to providing a transparent and fair cancellation and refund policy to our valued customers. Please take a moment to familiarize yourself with our policy below.

Cancellation Policy

1. Cancellation Period:

You have the option to cancel your order or service within 1 Business Day from the time of purchase, depending on the type of service/product. Please refer to the specific product or service details.

2. How to Cancel:

To cancel your order, please talk to our sales or support team & drop a mail mentioning everything on mail.

3. Cancellation Fees:

Digi Infotech may charge a cancellation fee, which can vary depending on the type of service or product. This fee will be clearly communicated to you during the cancellation process.

Refund Policy

1. Refund Eligibility:

To be eligible for a refund, your request must meet the following conditions:

The cancellation is within the specified cancellation period.

The service/product is refundable as per our terms and conditions.

The product is unused and in its original condition (if applicable).

2. Processing Time:

Once your cancellation request is approved, refunds will be processed within 7 business days. Please note that the exact processing time may vary depending on your payment method and financial institution.

3. Refund Method:

Refunds will typically be issued in the same method as the original payment. If this is not possible, we will work with you to find an alternative refund method.

4. Non-Refundable Services/Products:

Some products or services may not be eligible for a refund, and these exceptions will be clearly outlined in the product/service description and our terms and conditions.

Contact Us

If you have any questions, concerns, or require assistance with the cancellation and refund process, please don’t hesitate to contact our customer support team. We are here to help and ensure that your experience with Digi Infotech is as smooth and satisfactory as possible.

Digi Infotech is committed to providing exceptional customer service and upholding the highest standards of transparency and fairness in our cancellation and refund policy. Your satisfaction is important to us, and we aim to make the cancellation and refund process as straightforward as possible for you.